[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.decuss.cz\/reklamace-nakoupeneho-zbozi\/#Article","mainEntityOfPage":"https:\/\/www.decuss.cz\/reklamace-nakoupeneho-zbozi\/","headline":"Reklamace nakoupen\u00e9ho zbo\u017e\u00ed","name":"Reklamace nakoupen\u00e9ho zbo\u017e\u00ed","description":"S\u00a0nakupov\u00e1n\u00edm se v\u00e1\u017ee i p\u0159\u00edpadn\u00e1 reklamace na zbo\u017e\u00ed, kter\u00e9 jsme si po\u0159\u00eddili. V\u011bt\u0161ina lid\u00ed se s\u00a0reklamov\u00e1n\u00edm n\u011bjak\u00e9ho v\u00fdrobku ji\u017e setkala. Velmi \u010dasto se vy\u0159izuje nap\u0159\u00edklad na elektrospot\u0159ebi\u010de, mobiln\u00ed telefony nebo i oble\u010den\u00ed. Krom\u011b toho m\u016f\u017eeme reklamovat i v\u011bci nehmotn\u00e9, nap\u0159\u00edklad \u0161patn\u011b odvedenou pr\u00e1ci, kterou jsme si objednali a zaplatili. Ka\u017ed\u00fd prod\u00e1vaj\u00ed je povinen sezn\u00e1mit spot\u0159ebitele…","datePublished":"2019-12-20","dateModified":"2023-05-01","author":{"@type":"Person","@id":"https:\/\/www.decuss.cz\/author\/#Person","name":"","url":"https:\/\/www.decuss.cz\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/60cfa630c84b6c399b95e807e4bc5b6bfe4f26a47dceacbf179d7148760edc6a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/60cfa630c84b6c399b95e807e4bc5b6bfe4f26a47dceacbf179d7148760edc6a?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"decuss.cz","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.decuss.cz\/wp-content\/uploads\/img_a364449_w4236_t1577267828.jpg","url":"https:\/\/www.decuss.cz\/wp-content\/uploads\/img_a364449_w4236_t1577267828.jpg","height":0,"width":0},"url":"https:\/\/www.decuss.cz\/reklamace-nakoupeneho-zbozi\/","about":["N\u00e1kupy"],"wordCount":446,"articleBody":"S\u00a0nakupov\u00e1n\u00edm se v\u00e1\u017ee i p\u0159\u00edpadn\u00e1 reklamace na zbo\u017e\u00ed, kter\u00e9 jsme si po\u0159\u00eddili. V\u011bt\u0161ina lid\u00ed se s\u00a0reklamov\u00e1n\u00edm n\u011bjak\u00e9ho v\u00fdrobku ji\u017e setkala. Velmi \u010dasto se vy\u0159izuje nap\u0159\u00edklad na elektrospot\u0159ebi\u010de, mobiln\u00ed telefony nebo i oble\u010den\u00ed. Krom\u011b toho m\u016f\u017eeme reklamovat i v\u011bci nehmotn\u00e9, nap\u0159\u00edklad \u0161patn\u011b odvedenou pr\u00e1ci, kterou jsme si objednali a zaplatili. Ka\u017ed\u00fd prod\u00e1vaj\u00ed je povinen sezn\u00e1mit spot\u0159ebitele s\u00a0v\u00fdrobkem a sou\u010dasn\u011b s\u00a0reklama\u010dn\u00edm \u0159\u00e1dem.\tPostup p\u0159ijet\u00ed reklamovan\u00e9ho v\u00fdrobku.Obchodn\u00edk by m\u011bl reklamaci vy\u0159\u00eddit v\u00a0ka\u017ed\u00e9 sv\u00e9 provozovn\u011b. To znamen\u00e1, pokud jsme si v\u00fdrobek koupili v\u00a0ur\u010dit\u00e9 m\u011bst\u011b, m\u016f\u017eeme ho reklamovat i v\u00a0jin\u00e9m, pokud je zde provozovna prod\u00e1vaj\u00edc\u00edho. Samoz\u0159ejm\u011b jsou i v\u00fdjimky, kdy prod\u00e1vaj\u00edc\u00ed m\u016f\u017ee ur\u010dit k\u00a0oprav\u011b v\u00fdrobku n\u011bkoho jin\u00e9ho, tedy z\u00e1ru\u010dn\u00ed servis. Tento je bu\u010f v\u00a0m\u00edst\u011b, kde je provozovna obchodn\u00edka nebo co nejbl\u00ed\u017ee spot\u0159ebiteli. Z\u00e1ru\u010dn\u00ed servis je pak povinen opravit v\u011bc v\u00a0takov\u00e9 lh\u016ft\u011b, ve kter\u00e9 se dohodl prod\u00e1vaj\u00edc\u00ed a kupuj\u00edc\u00ed. Servis je z\u00e1rove\u0148 pouze prost\u0159edn\u00edk mezi prod\u00e1vaj\u00edc\u00edm a kupuj\u00edc\u00edm, zodpov\u00edd\u00e1 jen za opravu zbo\u017e\u00ed. Dal\u0161\u00ed z\u00e1le\u017eitosti, jako je zaji\u0161t\u011bn\u00ed nov\u00e9ho v\u00fdrobku, slevu nebo odstoupen\u00ed, zaji\u0161\u0165uje prod\u00e1vaj\u00edc\u00ed. Jestli\u017ee p\u0159ijde spot\u0159ebitel na pobo\u010dku v\u00a0ur\u010dit\u00e9m obchod\u011b reklamovat zbo\u017e\u00ed, je nutn\u00e9, aby po celou otev\u00edrac\u00ed dobu byl na m\u00edst\u011b pracovn\u00edk, kter\u00fd je t\u00edmto pov\u011b\u0159en\u00fd. Posoud\u00ed stav v\u00fdrobku a sep\u00ed\u0161e reklama\u010dn\u00ed protokol. Ten by m\u011bl b\u00fdt hotov\u00fd b\u011bhem n\u011bkolika des\u00edtek minut. V\u00a0p\u0159\u00edpad\u011b slo\u017eit\u00e9 reklamace, m\u00e1 pr\u00e1vo reklama\u010dn\u00ed pracovn\u00edk lh\u016ftu t\u0159i dny na rozhodnut\u00ed po\u0161kozen\u00ed. \u00a0Dle z\u00e1kona by cel\u00fd proces reklamace a opravy v\u00fdrobku nem\u011bl trvat d\u00e9le ne\u017e 30 dn\u016f. V\u011bt\u0161inou se v\u0161e stihne do t\u0159\u00ed t\u00fddn\u016f.Mnohokr\u00e1t se stane, \u017ee z\u00e1kazn\u00edk je nespokojen s\u00a0v\u00fdsledkem reklamovan\u00e9ho zbo\u017e\u00ed. M\u016f\u017ee b\u00fdt zam\u00edtnuta z\u00a0d\u016fvod\u016f neprojeven\u00ed vady nebo na konkr\u00e9tn\u00ed sou\u010d\u00e1stku se nevztahuje z\u00e1ruka. N\u011bkdy z\u00e1kazn\u00edk po\u017eaduje v\u00fdm\u011bnu produktu, ale vr\u00e1t\u00ed se mu zp\u011bt opraven\u00fd v\u00fdrobek. V\u00a0takov\u00fdch p\u0159\u00edpadech se m\u016f\u017eeme obracet na ob\u010danskopr\u00e1vn\u00ed soud a d\u00e1le tento spor \u0159e\u0161it.                                                                                                                                                                                                                                                                                                                                                                                        4\/5 - (3 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Reklamace nakoupen\u00e9ho zbo\u017e\u00ed","item":"https:\/\/www.decuss.cz\/reklamace-nakoupeneho-zbozi\/#breadcrumbitem"}]}]